Prior to his current position, Jeff served as Managing Director, International Customer Experience and Partner Consulting, based in Atlanta. In that role, he launched a new CX and technology infrastructure with global airline partners and leveraged his Delta expertise for partners through the Partner Consulting team. Jeff also previously served as Managing Director – UK JV Integration in London, where he implemented Delta’s joint venture with Virgin Atlantic. He has led many of the airline’s Sales Development groups during his career at Delta.

Jeff joined Delta in 2005. He earned a Bachelor’s degree in Engineering from Michigan State University and later returned to complete his MBA. He lives in Seoul with his wife, Tania and daughter, Andrea.