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Korean
Air launches AI chatbot service in 13 languages
The
Korea Times - Korean Air, Korea's flag air carrier, said Wednesday it has
launched an artificial intelligence (AI) chatbot service to provide enhanced
customer support using generative AI technology in 13 languages.
The
Korean Air AI Chatbot, trained on extensive datasets, including airline
regulations and operational policies, analyzes customer intent in real time and
understands complex queries — such as baggage allowance rules — to deliver more
accurate and relevant responses, according to Korean Air.
The
chatbot provides answers with source citations and direct links to related
pages to enhance transparency and reliability. It also incorporates a
specialized database designed to minimize AI errors and hallucinations, the
company said.
The
service is available on Korean Air's official website and mobile app,
supporting 13 languages, including Korean, English, Japanese, French, Russian
and German.
Korean
Air said it plans to expand the AI chatbot's functions to include ticket
purchases and reservation management.
