Download
Hana Bank strengthens online platform for foreign customers
By Lee
Kyung-min, The Korea Times - Hana Bank has upgraded its foreigner-only
financial platform, Hana EZ, to strengthen non-face-to-face financial services
for international customers in Korea, the lender said Wednesday.
The
move is significant as the number of foreign workers, students and long-term
residents continues to grow, increasing demand for accessible and multilingual
mobile banking solutions.
Hana
said the latest upgrade enhances both financial and daily services within the
app, allowing foreign customers to manage banking and administrative tasks
without visiting a bank branch.
The
services are integrated into the platform, a function Hana says will lower
entry barriers to financial services and improve overall convenience for
non-Korean customers.
A key
feature is MileEZ, a new rewards service through which users can store points
not only by using financial services such as overseas remittances and exchange
rate alerts, but also by participating in non-financial activities such as
daily check-ins, in-app games, friend invitations and flight searches.
Monthly
activities are rewarded with mobile gift vouchers.
Hana
said customers can now complete customer identification registration and update
their passport numbers directly within the app, processes that previously
required in-person visits.
It has
also built a process that allows customers to apply for overseas remittance
services immediately after updating their passport information, simplifying
financial transactions.
Hana
hopes the app will become a comprehensive lifestyle platform.
Through
the app, foreign customers can have essential documents issued, such as
transaction history statements, balance certificates, alien registration
certificates and national health insurance qualification records.
They
can also pay public utility bills, including electricity, water charges and
national health insurance premiums from the platform.
To
celebrate the upgrade, Hana is running a promotional event through March 31.
Foreign
customers who use overseas remittance services via the app during the period
will be eligible for a prize draw, with rewards including a gold key and mobile
vouchers for convenience stores.
“The
upgrade is expected to help foreign customers easily handle financial tasks in
a digital environment,” Hana said.
