[News Article] IBM launches new solution to help customers adopt AI without risk
IBM launches new
solution to help customers adopt AI without risk
By Baek Byung-yeul,
The Korea Times - IBM launched Watsonx.governance, a solution to help
enterprises enhance transparency and comply with policies in the development
and operation of services based on generative AI, its Korean unit said,
Thursday. IBM Korea said the
solution is designed to support its enterprise customers in using generative AI
in a safe, transparent and regulatory-compliant manner. "Generative AI
technology is advancing rapidly, but at the same time, the risks of AI are also
growing," Kim Hyun-jung, managing partner of IBM Consulting Korea, said
during a press conference held at IBM Korea’s headquarters in Seoul. Kim said that
companies aiming to develop AI services face challenges such as data leaks,
trust and bias issues with AI models and government regulations being enacted
around the world, and that this solution can help to solve these issues more
smoothly. "In order for
businesses to overcome these concerns and successfully utilize AI in business,
AI governance should be considered from the beginning of the introduction of AI
service," she said. Lee Ji-eun, CTO of
IBM Korea, described IBM's Watsonx.governance as a "one-stop solution for
companies struggling to deploy and manage various types of large language
models (LLMs) and machine learning models." "This solution
provides the tools needed for a company to automate, monitor and take
corrective actions on various AI model governance processes,” Lee said.
"The capabilities of Watsonx.governance to help increase trust and
transparency will be more essential than ever for businesses in a situation
where regulations on AI governance are increasing from governments, including
Korea." IBM explained how
Watsonx.governance is used effectively by providing an example of an insurance
company that utilizes both AI and the solution. A global insurance
company introduced AI to automatically support insurance processing for car
accidents. When a customer provides photos of a car accident, the AI explains
the situation and drafts a preliminary report. The company refines this and
with a click, and the data is recorded automatically as an accident report. Watsonx.governance
manages this entire process, monitors customer claims and detects fraud. It
also controls whether the AI model is giving repeated answers and evaluates for
harmful speech, IBM said. Source: https://www.koreatimes.co.kr/www/tech/2023/12/133_365118.html
2023.12.18