LG CNS to introduce 10 AI legal services in 2024

By Jeong Ho-jun and Lee Eun-joo, Pulse - LG CNS Co., a digital transformation company under South Korea’s LG Group, is poised to launch specialized legal services specialized for the legal sector in 2024 that will use generative artificial intelligence (AI) to analyze precedents and draft legal documents.

The company currently offers six generative AI services, and aims to expand its portfolio to include ten services by the end of 2024, including specialized legal services, to solidify its position as the top generative AI business organization in Korea.

Lee Joo-youl, vice president at LG CNS Applied AI research, Lim Eun-young, director of generative AI business unit, and Kim Kyung-il, professional leader of AI business, met with the Maeil Business Newspaper and shared the company’s AI goals.

The AI Center, which LG CNS opened in January 2024, comprises the AI Research Institute, Generative AI Business Unit, and AI Business Manager, with over 200 AI experts.

“AI is evolving rapidly,” Lim said. “Integrating our research and technology organizations is a move to propose and executive business quickly.”

The Generative AI Business Unit oversees generative AI businesses such as drafting document outlines and image generation while the AI Business Professional Leader focuses on the AI Contact Center business.

LG CNS plans to develop four new services in 2024, including the Specialized Legal Service and Generative AI Discovery, which support companies in introducing generative AI services from the initial stage.

“The Specialized Legal Service includes policies such as using generative AI for precedent analysis, providing legal information, and drafting legal documents,” Lim said.

The company is also mulling collaborations with law firms or legal startups.

The Center also offers a portfolio of six generative AI offerings, including internal knowledge-based answers, visual content creation, business support and automation, the Future Contact Center, management decision support, and AI coding.

“We conducted over 20 Proof of Concepts (PoCs) in 2023, introducing a service that learns from Ministry of Interior and Safety documents to generate draft speeches and support Q&A,” Lim said. “This service uses EXAONE, LG AI Research Institute’s Large Language Model (LLM).”

She noted that a smaller EXAWON model is fine-tuned to use ministry data for tasks such as drafting speeches or internal announcements, providing results within seconds.

LG CNS is also enhancing its future AI Contact Center (AICC) business.

Kim, who is in charge of the project, said that the financial sector is most enthusiastic about adopting AICC, adding that “it has recently been actively adopted in the public and distribution sectors.”

The AI research center comprises language, vision, data and engineering labs.

Lee, who serves as the vice president of AI research, noted that the company is researching multi-modalities simultaneously to prepare for the future while advancing LLM technology. It is focusing on multi-modal AI that understands various types of data, such as images.

LG CNS has developed an image-generative AI called DRAG.

“Moving forward, it will be an era of LXM that not only includes language but also large multi-modal models (LMM), and large action models (LAM),” Lee said.

“We plan to conduct research to provide a differentiated customer experience using various LXM models,” he added.

Source: https://pulsenews.co.kr/view.php?year=2024&no=238522 

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