[News Article] CJ Logistics to introduce guaranteed next-day delivery service from April
CJ Logistics to
introduce guaranteed next-day delivery service from April
By Hong Sung-yong
and Yoon Yeon-hae, Pulse News - CJ Logistics Corp. will introduce a new service
that guarantees delivery by the next day starting next month and will go head
on against Coupang Inc., a South Korean e-commerce company which created an
economy of scale in logistics with its own next-day delivery service. The next-day
delivery service has become a trend in the Korean distribution industry in
recent years. Since 2014, Coupang has been running Korea’s first next-day
delivery service, Rocket Delivery, and SSG.Com Corp., the e-commerce brand of
Korea’s retail giant Shinsegae Group, has been operating SSG Delivery specializing
in grocery shopping. 11Street Co., the e-commerce platform under the nation‘s
top mobile carrier SK telecom Co., has been running Shooting Delivery, which
posted record sales last year. The new service
developed by CJ Logistics, however, is different from the others, as it
guarantees delivery by the next day and provides compensation if the delivery
is not made the next day according to the South Korean logistics company on
Thursday. “We provide services
tailored to the seller’s operational situation and the order deadline varies
for each product,” said a CJ Logistics official. When a seller requests the
entire logistics process, the fulfillment center operated by the company
carries out all tasks including storage, inventory management and packaging for
ordered products by midnight every day, and then delivers them to customers the
next day through a nationwide delivery infrastructure. On the other hand,
if a seller does not store its products in the fulfillment center and only
requests their delivery, a large transport vehicle is sent to the seller at the
agreed time, or a driver visits and collects the products, which will be
delivered to customers the next day after moving to various parts of the
country through courier hub terminals and sub-terminals at dawn. This new service is
carried out through a business-to-business transaction between CJ Logistics and
sellers, but if the service stabilizes, it will also be of great help to buyers
as they can receive their ordered goods through fast and accurate delivery. This service is made
possible by CJ Logistics’ advanced logistics technology. The company has
increased its work efficiency by introducing automated guided vehicles and
eco-friendly paper-based buffer packaging robots to its fulfillment centers.
The company also utilizes its big data analysis technology and manages
inventory by arranging products with high orders and high work frequency close
to the work space. The company also
uses artificial intelligence chatbots in the customer app so that it can
respond to customer inquiries in real time, 365 days a year, instead of busy
delivery drivers, according to a CJ Logistics official. Earlier this month,
CJ Logistics launched an integrated delivery brand O-NE to provide fast and
accurate delivery services. Korean consumers will be able to receive what they
purchased from AliExpress, an online retail service based in China, in three to
five days, instead of the current one to two weeks. In addition, the company
plans to launch a Sunday O-Ne service that allows consumers to receive what
they purchased even on Sundays. Source: https://pulsenews.co.kr/view.php?sc=30800021&year=2023&no=230450
2023.03.30